F.A.Q.
-Refund Policy
ALL SALES ARE FINAL.
-Order Cancellations
Orders cannot be cancelled once they are shipped.
-How long before order ships?
Orders ship in 3-6 business days. Special orders may take an additional 2 days. (Special order applies if something is "out of stock" or indicates "special order")
-How much hair does it take to cover a full head?
If you are purchasing bundles that are 16" or less it typically takes 2 bundles to cover a full head. If purchasing 18 - 22" bundles it typically takes 3 bundles. If purchasing 24" or longer you will need 3-4 bundles for a full head.
-Care Instructions
1.) Carefully wash it with luke warm water, mild shampoo and conditioner. Washing in a downward motion from top to bottom.
2.)Finger comb while washing without rubbing or twisting the hair. Rinse through
3.)To dry, gently squeeze excess water with towel. Leave-in conditioner (optional). Hang and air dry
4.)Heat can be used to create desired style. Note to self: if you take care of your hair it will last longer
-Daily Care
-Long lasting beauty, luster, shine & moisture is the most important thing. Do not use a lot of alcohol based products.
-To keep hair soft add a small amount of light moisturizing hair serum. This can also help manipulate your waves or curls.
-Avoid applying excessive mousse, gels, oils & hair lotion, as this can weigh hair down and cause the hair to tangle.
-Sulfate-free products are the best since the hair is no longer receiving nutrients from the scalp.